Friday, October 2, 2009

Problems with the HTC Touch (touch screen)

This time, my post has nothing to do with .NET but rather with an issue that seems to be common, according to my search on the net and I thought that my findings may help people who experience the same issue.

Yesterday morning, I started to have serious issues with my cell phone, a HTC Touch.
Here is the list of issues (that came all together on the same day):

When starting up, it was taking way too long compared to usually (the Windows Mobile 6.1 screen was taking ages before to display the home screen).
The touch screen as it was no longer responding to my orders! For a cell phone that does not have a keyboard, that is rather a serious issue.
My cell phone was no longer recognized by my computer and the 'cube' interface was no longer working.
When I tried to access the contacts, the screen was empty and whenever I typed a name it kept displaying "Matching..." and it never comes back with suggestions.
Here are the things I have done and it looks like it is working today... Hope for a long term.

1 - Removed the screen protector: In fact, when I bought it, I put a plastic screen protector. It started to be dirty anyway. As a result, the touch screen was responding intermittently only. All other issues were still there (and I did not expect the cell phone to start up faster just by removing the protector :)).

2 - I did a hard reset of the phone following the instructions on the site http://www.flickr.com/photos/ryjones/2193904710/

Well, I lost all my contacts eventually and everything else in my cell phone (notes, documents, photos etc...). I did not really have the choice cause the cell phone could not synchronize anyway and was unusable.

Once the hard reset done, it looks like the cell phone is back again and everything is working perfectly now. I just cross my fingers!

Hope that helps!